Privacy Policy

Introduction

This Privacy Policy outlines how Kenal ("we," "our," or "us") collects, uses, maintains, and discloses information collected from users of our identity verification services. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Information We Collect

We collect and process the following types of personal data:

• Identity information (MyKad details, passport information)
• Contact information (email address, phone number)
• Business information for e-KYB services
• Transaction records and verification history
• Technical data (IP address, browser information)

Purpose of Collection

We collect and process personal data for the following purposes:

• Identity verification and authentication
• Fraud prevention and detection
• Compliance with legal and regulatory requirements
• Service improvement and development
• Communication about our services

Data Protection

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures comply with Malaysian data protection requirements.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Under the PDPA, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Withdraw consent for data processing
• Request deletion of your personal data
• Be informed about how your data is being used

Third-Party Disclosure

We may share personal data with trusted third parties who assist us in operating our services, conducting our business, or serving our users, provided they agree to keep this information confidential and comply with Malaysian data protection laws.

International Data Transfers

When we transfer personal data outside Malaysia, we ensure that appropriate safeguards are in place and that the transfer complies with Malaysian data protection requirements.

Changes to This Policy

We reserve the right to update this privacy policy at any time. We will notify users of any material changes by posting the updated policy on this page.

Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at privacy@kenal.io